For those outside of RIM, navigating policy and retention schedules can be intimidating. For RIM professionals, the greater challenge often begins after the policy is written: How do you get people to actually manage their records—and how do you know they are doing it?

In this session, Jenny Alexander, Director of Records and Information Management Services at the University of Texas at Austin, shares the University’s roadmap for raising the bar on compliance through a holistic, four-pillar approach: relationships, training, inventory, and monitoring.

For each pillar, attendees will hear about real-world challenges, successes, and future goals—along with actionable recommendations for implementing similar efforts within their own organizations. The session includes practical ideas for using M365 to simplify or automate administrative tasks, applying change management strategies to ease resistance, and building the relationships necessary to sustain long-term compliance.

Participants will leave with scalable ideas and a suggested implementation sequence for incrementally strengthening compliance—demonstrating that a holistic approach does not require being everywhere at once, but rather making steady progress across every opportunity.