Training and outreach are core components of any records management program, but choosing the most effective approach can be challenging. This session focuses on a crucial and often overlooked element of program sustainability: how to make training effective, memorable, and usable in day-to-day work.

Learn how the University of Illinois is increasing visibility and adoption of records management services through short, focused, single-topic videos (and effective outreach during orientation and trainings). The presenter will share what they’ve learned from creating orientation materials, and why “chunked” training has helped increase both engagement and use of RM services.

Attendees will leave with practical ideas for improving awareness, increasing use of RM services, and strengthening any step of their training and outreach process—regardless of agency size, structure, or maturity level.